If you see No Service or Searching on your iPhone or iPad

If you see No Service or Searching on your iPhone or iPad (Wi-Fi + Cellular), or can't connect to a mobile network or mobile data, follow these steps:

Check your coverage area

Make sure you're in an area with mobile network coverage. Then follow these steps:

  • To turn mobile data on or off, go to Settings and then tap Mobile Data. If you're using your iPad, you may see Settings > Mobile Data.
  • If you're travelling internationally, make sure your device has been set up for data roaming. Go to Settings > Mobile Data > Mobile Data Options > Data Roaming.

Restart your iPhone or iPad

Check for a Mobile Data Settings update

To manually check for and install a network provider settings update:

  1. Make sure your device is connected to a Wi-Fi or mobile network.
  2. Tap Settings > General > About. If an update is available, you'll see an option to update your network provider settings.
  3. To see the version of network provider settings installed on your device, tap Settings > General > About and look next to Network provider.

If you insert a new SIM card into your iPhone or iPad, you will need to download the network provider settings for your new network provider.

Take out the SIM card

After removing the SIM card, put it back in. You may need to contact your network provider:

  • If the SIM card is damaged, or doesn't fit in the SIM tray, ask your network provider for a new SIM card.
  • If you transferred your SIM card from another device, ask your network provider whether your SIM card works with your iPhone or iPad.

Find out more about removing your iPhone SIM card or iPad SIM card.

Reset your Network Settings.

Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, mobile data settings, and VPN and APN settings that you've used before.

Update your iPhone or iPad

Contact your network provider

Issues with your network provider or account may affect your service. Contact your network provider to:

  • Verify that your account is active and in good standing.
  • Make sure there are no outages in your area.
  • Check that your device hasn't been blocked from receiving mobile data services and that it has been set up with the right data plan.

Only your wireless network provider can access and manage details about your account. If you need help finding your wireless network provider's service page, use the Apple wireless network provider support article or an online search engine.

Get more help

Published Date: